Improving your customer's experience may only take minor changes and they may not cost any money.
I was reflecting on my round trip journey from Los Angeles to Ft. Lauderdale on Spirit Airlines and the first thing that popped into my mind was "having the pilot greet the passengers in a friendly voice." Maybe they do this but it didn't happen on the return flight (the first leg was overnight so I'm glad they didn't do this).
Somewhere they could put up a sign, or have the gate crew, flight attendants say "we're glad you're here." It would give personality and show the traveler "hey, we're glad you chose to fly with us" -- instead of running the risk of becoming a "flying bus company" - a phrase I remember from years ago when a woman lost her luggage on the old People's Express airline.
Look, people fly Spirit Airlines because they want to get to a specific destination at a really low cost. They're cheap - or maybe it's out of necessity. But the airline could do little things to say "thanks."
Yes, there are little ways to show customers you value their relationship with you and it won't cost you any money. But it could boost your income.
A Tip (or Question) for You
Can you name 1 or 2 things you could do to improve your customer's experience that won't cost you money and will not add time to your day?
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