Businesses and Customer Service

Airlines are going to need to win customer's hearts to really soar. I wanted to share this post about Herb Greenberg flying on United Airlines.

http://blogs.marketwatch.com/greenberg/2007/07/flying-united-c.html#comments

One of the readers who commented mentioned how Midwest Airlines does "little things" to show customers appreciation - like giving a cookie! Wow. Who would have thought a cookie could be appreciated by a mature business person. See, little ways to appreciate customers don't have to be expensive.

Also, here's a link to a rating of airlines called Airline Equality. I wrote about Spirit Airlines in a Post on Spirit Airlines on Friday and they come out "okay" in this rating.

Spirit Airlines Rating

Tip (and Question) for You

How do you motivate employees to offer good customer service and prevent company morale from slipping - or slipping in an entire industry?